Frequently Asked Questions

 

 
 
Good things come to those who wait! Please note that due to the current changes, there may be delays in your order being dispatched and delivery transit times. Please be patient as we navigate through this.
 

 

 
Live Chat

Our Customer Service team are available Monday - Friday from 8:30AM - 5PM on Live Chat.

 

 
Facebook Messenger

Contact us via Messenger here. We will aim to get back to you as soon as possible.

 

 
Call Us

Call us on 1800 095 551 Monday - Friday from 8:30AM - 5PM

 

CHRISTMAS DELIVERIES

 

When should I place my Christmas Gift order?

As we approach our busy peak season, we encourage you to send your Christmas cards and presents earlier than ever this year. To help you plan, we’ve released our recommended domestic posting dates. Make sure you send no later than these dates, so your gifts and cards have the best chance of arriving at their destination in time for Christmas.
Regular Post: Place your order before Thursday 10th December
Express Post: Place your order before Thursday 17th December
For more information, view the Australia Post Christmas guidelines here.
 
 
VICTORIA UPDATES
 

Are your boutiques open?

We're super excited to have re-opened our stores right across Victoria and we can't wait to see you! Together we will play our part to keep our communities, teams and customers safe by ensuring a comprehensive Covid Safe Plan is in place in all stores. As we re-open there may be some instances where our store hours have been reduced so please do check your local store hours for more details.

Can I shop in a Myer store?

Myer Concession stores accross Victoria have re-opened with Covid Safe Plans in action. There may be some instances where store hours are reduced so please do check your local store hours for more details.

Can I shop in a Outlet store?

Outlet Stores accross Victoria have re-opened with Covid Safe Plans in action. There may be some instances where store hours are reduced to please do check your local store hours for more detais.  

Do you offer Click and Collect?

Click and collect is available at all boutique stores that are now open. We remind our customers to please abide by the current Government guidelines which are outlined here.

Please note: A team member will get in touch with you directly regarding your pick up instructions. Please await this phone call before making an attempt to collect your purchase.

Can I return or exchange an online purchase in store?

Yes, online purchases can be returned or exchanged in any of our boutique stores that are open. Please ensure you bring proof of your purchase with you.

Can I talk to someone from customer service?

Our support staff are available to assist with any queries you may have. They are available 8.30AM - 5PM, 5 days a week. We are experiencing a greater amount of calls than usual, so we encourage you to be patient when calling or on live chat. You can email us at online@review-australia.com or call 1800 095 551.

Will delivery services be impacted?

Australia Post is currently experiencing significant delays across the postal service. Please allow at least 10-14 business days for Standard Shipping and between 5-7 business days for Express Post. We thank you for your patience during this time.

 

SOUTH AUSTRALIA UPDATES
 

Are your boutiques open?

For the safety and wellbeing of our staff and customers, we have made the decision to temporarily close our South Australia retail stores. Our Online store will remain open at this time. We will continue to stay in touch via our social channels.

Can I shop in a Myer store?

For the safety and wellbeing of our staff and customers, we have made the decision to temporarily close our South Australia retail stores. Our Online store will remain open at this time. We will continue to stay in touch via our social channels.

Can I shop in a Outlet store?

For the safety and wellbeing of our staff and customers, we have made the decision to temporarily close our South Australia retail stores. Our Online store will remain open at this time. We will continue to stay in touch via our social channels. 

Do you offer Click and Collect?

While stores are temporarily closed accross South Australia, Click and Collect is unavailable until further notice. Our Online store will remain open at this time.

Can I return or exchange an online purchase in store?

Yes, online purchases can be returned or exchanged in any of our boutique stores that are open. Please ensure you bring proof of your purchase with you.

Can I talk to someone from customer service?

Our support staff are available to assist with any queries you may have. They are available 8.30AM - 5PM, 5 days a week. We are experiencing a greater amount of calls than usual, so we encourage you to be patient when calling or on live chat. You can email us at online@review-australia.com or call 1800 095 551.

Will delivery services be impacted?

Australia Post is currently experiencing significant delays across the postal service. Please allow at least 10-14 business days for Standard Shipping and between 5-7 business days for Express Post. We thank you for your patience during this time.

 

STORES
 

Are your boutiques open?

Due to Stage 4 restrictions, all Review Victorian boutiques, Outlets and Myer Concession Stores are temporarily closed until further notice. Most Review Boutiques, Outlets and Myer Concession Stores are still open across the remainder of Australia! Please visit our store locator page for more information here

Can I shop in a Myer store?

Myer have reopened most stores. Click here to view which stores are currently open.

What measures have been put in place to ensure customer and staff safety?

The health and safety of our team, customers and the community is our top priority. We have taken several precautionary measures to ensure that our stores are safe and hygienic for your shopping experience. Hand sanitiser will be readily available for customers and team members and social distancing will be practiced. Our store will be cleaned regularly, we will be only allowing a limited number of customers in store at a time and accepting contactless card payments.

Can I return or exchange my online purchase in store?

Yes, online purchases can be returned or exchanged in any of our boutique stores that are open. Please ensure you bring proof of your purchase with you.

Do you offer Click & Collect?

Click and collect is available at all boutique stores that are now open.
 
 
ONLINE SHOPPING
 

How much does shipping cost and what is your returns policy?

We offer free standard shipping on all AU online orders over $150. We have a 30 day online refund policy for change of mind returns.

How do I return my online order?

Online returns will follow our normal returns policy. Returned items must be in new, unworn condition, with all the garment tags and where applicable hygiene stickers still attached. Please note: All returned items will be at your own cost.

Unless faulty: All outlet Styles, lingerie, hosiery, jewelry, head wear, accessories, cosmetics, Frocktober key rings and tote bags are non-returnable.

For faulty goods, your rights under Australian Consumer Law apply.  Due to the COVID-19 situation, returns must be quarantined for 7 days upon arrival. Due to this, please allow approximately 10 business days for your refund to be processed once the return has been received. You will receive an email confirmation once the refund has been processed.

I have a gift card that says it cannot be used online, what do I do?

Our customer service team can help you out with this issue. Contact us via Live Chat, Phone, Email or Messenger and we will fix this for you as soon as possible. You may also visit one of our Review Boutiques that have re-opened. To find out which stores are open, click here.

Can I change my delivery address after my order has been placed?

We may be able to amend your address if your order has not been dispatched. If you would like to change your delivery address, please contact customer service as soon as possible and we will do our best to change this for you. If your order has already been dispatched, unfortunately we are unable to change the delivery address.

I have a store credit note, can I use this online?

You sure can! Our customer service team can help you out with this issue. Contact us via Live Chat, Phone, Email or Messenger and we will fix this for you as soon as possible.

Can I return an Outlet purchase?

All outlet sales are FINAL. No exchanges or refunds unless faulty. Outlet products cannot be purchased using Loyalty rewards. All Online Outlet products are identifiable by a pink outlet badge.

Can I return a "Take a Further 40% Off" purchase?

All "take a further 40% off" sales are FINAL. No exchanges or refunds unless faulty. 

 

DELIVERY
 

When will my order be shipped?

Whilst we are doing our best to pick and pack your order right away, given the current circumstances, your order may take longer than usual to be shipped.

Please allow up to 5 working days for us to have your order sent. Given the pressure on all logistics carriers with increased demand of online shopping, and border control that has been implemented in some states, we are experiencing longer than expected delays in shipping and delivery. Find out more here.

Please allow up to 14 days for delivery. If you do have any questions or concerns, please reach out to our customer service team from 8.30AM - 5PM, 5 days a week via live chat, messenger and email or via phone.

How long will delivery take?

In some cases, Australia Post is experiencing delivery delays due to a high volume of parcels in their network. Express Post will continue to be the fastest postal delivery option for customers; however they may not be delivered next business day every time.
Once your order has been shipped, we encourage you to track it via your shipment number. 
You can find out more about Australia Post delivery updates here.

AUSTRALIA 
Standard post service: delivery within approximately 10-14 business days*.
Express post service: delivery within approximately 2-5 business days*. 
*Delivery times may vary during the COVID-19 situation. Please note: if your delivery address is outside of the Australia Post Express delivery network, including some areas in WA your delivery may not be covered by the Australia Post Express next day guarantee. For more information, please visit the Australia Post website here

NEW ZEALAND 
We expect major international delivery delays due to insufficient airfreight capacity and government restrictions. We are working actively to deliver but there may still be service impacts, please expect significant delay. Please be advised signature upon delivery may not be provided during the pandemic period. 

INTERNATIONAL
Standard post service: delivery within approximately 5-10 business days. International postage is difficult to determine at this stage with varied restrictions in different countries and situations changing daily.

Do you ship internationally?

Yes, we ship internationally!

NEW ZEALAND 
We send our parcels via Australia Post International Registered Post service. We charge a $9.95 flat rate on all New Zealand orders. We expect major international delivery delays due to insufficient airfreight capacity and government restrictions. We are working actively to deliver but there may still be service impacts, please expect significant delay. Please be advised signature upon delivery may not be provided during the pandemic period. 

THE REST OF THE WORLD
We send our parcels via Australia Post International Registered Post service. Please allow 5-10 business days for delivery. International postage is difficult to determine at this stage with varied restrictions in different countries and situations changing daily. We charge a flat rate of $25.00 on all international orders.

For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs, handling fees and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs upon arrival. .

Only part of my order has arrived or I have received 2 shipment notifications

Due to the influx of orders we are receiving, we are currently shipping your items from various locations. Please note: This may mean your orders are shipped at different times and in some instances from different states. Please be patient as we navigate our way through this new process. We promise your new purchase will be worth the wait!

 

SUPPORT
 

Can I speak with someone from customer service?

During these unprecedented times, we have increased our customer support team hours. These are 8.30AM - 5PM, 5 days a week
We are experiencing a greater amount of calls than usual, so we encourage you to be patient when calling or on live chat. For online enquiries please call 1800 095 551 or email online@review-australia.com. Please note: Review team members have the right to suspend any phone calls or live chat conversations where inappropriate language is used.