FAQs

Frequently Asked Questions

 
 

 

 
Live Chat

Our Customer Service team are available Monday - Friday from 9AM - 5PM on Live Chat.

 

 
Email

Contact us at
online@review-australia.com for enquiries, loyalty@review-australia.com for all loyalty enquries or   occasion@review-australia.com for Review Occasion enquiries.

 

 
Call Us

Call us on 1800 095 551 Monday - Friday from 9AM - 5PM

 

STORES
 

Are your boutiques open?

All boutique and outlet stores are open! Together we will play our part to keep our communities, teams and customers safe by ensuring a comprehensive Covid Safe Plan is in place in all stores.

Can I shop in a Myer store?

All Myer Concessions are open!

Click here for our store locator. 

What measures have been put in place to ensure customer and staff safety?

The health and safety of our team, customers and the community is our top priority. We have taken several precautionary measures to ensure that our stores are safe and hygienic for your shopping experience. Hand sanitiser will be readily available for customers and team members and social distancing will be practiced. Our store will be cleaned regularly, we will be only allowing a limited number of customers in store at a time and accepting contactless card payments.

Can I return or exchange my online purchase in store?

Yes, online purchases can be returned or exchanged in any of our boutique stores that are open. Please ensure you bring proof of your purchase with you.

Do you offer Click & Collect?

Click and collect is available at all boutique stores.
 
 
ONLINE SHOPPING
 

How much does shipping cost and what is your returns policy?

We offer free standard shipping on all AU online orders over $150. We have a 30 day online refund policy for change of mind returns.

How do I return my online order?

Online returns will follow our normal returns policy. Returned items must be in new, unworn condition, with all the garment tags attached. Please note: All returned items will be at your own cost.
Unless faulty: All outlet Styles, lingerie, hosiery, jewelry, head wear, accessories, cosmetics, Frocktober key rings and tote bags are non-returnable.
 
For faulty goods, your rights under Australian Consumer Law apply. You will receive an email confirmation once the refund has been processed.

I have a gift card that says it cannot be used online, what do I do?

Our customer service team can help you out with this issue. Contact us via Live Chat, Phone, Email or Messenger and we will fix this for you as soon as possible. If you are unable to make it into a boutique or outlet store, the gift card can be redeemed on phone orders.

Can I cancel or change an order I have placed?

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to; change in delivery address, change to colours or sizes, adding or removing items, applying discounts, full order cancellations. 

Please carefully ensure that details provided are accurate prior to placing your order. If you are unhappy with your order, please refer to our returns policy.

I have a store credit note, can I use this online?

You sure can! Our customer service team can help you out with this issue. Contact us via Live Chat, Phone, Email or Messenger and we will fix this for you as soon as possible.

Can I return an Outlet purchase?

All outlet sales are FINAL. No exchanges or refunds unless faulty. Outlet products cannot be purchased using Loyalty rewards. All Online Outlet products are identifiable by a pink outlet badge.

Can I return a "Take a Further 40% Off" purchase?

All "take a further 40% off" sales are FINAL. No exchanges or refunds unless faulty. 

 

DELIVERY
 

When will my order be shipped?

We appreciate your patience and are doing our best to ship orders to you in a timely manner, please allow up to 48 hours for online orders to be dispatched excluding weekends and public holidays. If you do have any questions or concerns, please reach out to our customer service team from 9AM - 5PM, 5 days a week via live chat, messenger and email or via phone.

How long will delivery take?

We appreciate your patience and are doing our best to ship orders to you in a timely manner. If you do have any questions or concerns, please reach out to our customer service team from 9AM - 5PM, 5 days a week via live chat, messenger and email or via phone. Once your order has been shipped, we encourage you to track it via your shipment number.

AUSTRALIA 
Standard post service: delivery within approximately 10-14 business days*.
Express post service: delivery within approximately 2-5 business days*. 
*Delivery times may vary during the COVID-19 situation. Please note: if your delivery address is outside of the Australia Post Express delivery network, including some areas in WA your delivery may not be covered by the Australia Post Express next day guarantee. For more information, please visit the Australia Post website here. 

INTERNATIONAL
Standard post service: delivery within approximately 5-10 business days. International postage is difficult to determine at this stage with varied restrictions in different countries and situations changing daily.

Do you ship internationally?

Yes, we ship internationally!

NEW ZEALAND 
We send our parcels via Australia Post International Registered Post service. We charge a $9.95 flat rate on all New Zealand orders. We expect major international delivery delays due to insufficient airfreight capacity and government restrictions. We are working actively to deliver but there may still be service impacts, please expect significant delay. Please be advised signature upon delivery may not be provided during the pandemic period. 

THE REST OF THE WORLD
We send our parcels via Australia Post International Registered Post service. Please allow 5-10 business days for delivery. International postage is difficult to determine at this stage with varied restrictions in different countries and situations changing daily. We charge a flat rate of $25.00 on all international orders.

For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs, handling fees and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs upon arrival. .

Only part of my order has arrived or I have received 2 shipment notifications

"Sometimes when ordering multiple items, your order will be sent in separate parcels. This is because we may not have all the items available in one location, or perhaps we cannot fit all the items in one parcel! Please note: one tracking number may actually contain more than one article. When accessing the tracking link you will see a drop box or arrow for you to change from "Item 1 of 2" and view tracking details for "Item 2 of 2"

 

SUPPORT
 

Can I speak with someone from customer service?

Our customer support team hours are 9AM - 5PM, 5 days a week.
We are experiencing a greater amount of calls than usual, so we encourage you to be patient when calling or on live chat. For online enquiries please call 1800 095 551 or email online@review-australia.com. Please note: Review team members have the right to suspend any phone calls or live chat conversations where inappropriate language is used.