RETURNS

See below for information on our return policy and delivery options


CHANGE OF MIND RETURNS

We are happy to accept returns when you change your mind where the goods:

- Are in saleable condition;
- Have not been worn or used;
- Have the original tags still attached;
- Are received back within 30 days of date of purchase; and
- Are accompanied by a copy of your invoice or proof of purchase.

We will then refund you the purchase price (excluding the freight fee).

This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund and our “Faulty” return information.

Please note NZ boutiques, Myer and David Jones Concessions are unable to accept returns for purchases made online. Click and collect orders must be returned to a standalone store or outlet store only.

EXCHANGES:
If you would like to exchange your online purchase you can do this at any Review Boutique. Please make sure you have a copy of your receipt and take your purchase back to any Boutique store within 30 days of receiving your purchase. To find your closest Boutique store, please click Locations and filter by store type: Boutique.

These are Review online terms & conditions only and may be different from our in-store terms & conditions.

For any further queries please contact Review Customer Service: Monday-Friday 9am-5pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com

 


FAULTY GARMENTS/ITEMS

If you have received a faulty garment/item from an online order, please contact our Customer Service Department on 1800 095 551 or online@review-australia.com

Review will reimburse any reasonable shipping charges for return of goods that are deemed faulty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

For any further queries please contact Review Customer Service: Monday-Friday 9am-5pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com

 

MONOGRAMMED ITEMS

As monogrammed items are bespoke please note we cannote accept exchanges or refunds. This does not affect your rights under the Australian Consumer Law regarding faulty items.