Dear Review Girls
Dear Review Girls

We have all been watching, experiencing and adapting our lives to the current covid-19 situation.

As a business we take the health and safety of our team, loyal customers and communities seriously. 

It is our responsibility to play our part and step up our action to reduce the spread of this virus.

We have therefore made the decision to temporarily close all our retail stores as of 6:00PM Friday the 27th of March.

Our Online store will remain open.

In light of these changes, here is what we are doing to make your online shopping experience even easier:

Online Customer Support

Online customer support

We have extended the hours of our customer support team, who are willing and ready to chat via email,
phone or live chat from 8AM - 7PM AEDT, 5 days a week.

The team have a wealth of knowledge, so we encourage you to get in touch to chat styling tips,
make a purchase or simply to have someone to talk to.

Your deliveries

We have halved the threshold for free standard shipping on all AUS online orders to over $75 to make shopping online even easier.

We will continue to endeavor to get your parcel out quickly and be delivered to you in a timely manner.

Australia Post will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact. 

New Zealand

Unfortunately, The New Zealand Government has ceased all non-essential businesses from operating,
therefore we are unfortunately unable to fulfil and dispatch any online orders as of the 30th of March 2020. 

Our product is available to purchase through our Australian distribution centre,
however shipping will be delayed until we can return to dispatching New Zealand orders.

Our customer support teams remains available to assist you with any queries you may have during this time.

Your returns

We have also extended our online refund policy to 60 days* for change of mind returns to give you greater flexibility and peace of mind.

Social media

We want to stay in touch and will continue to do our very best to lift your spirits and keep you engaged through our social media accounts.

Watch this space as we introduce new content and feel good moments from our staff and #REVIEWGIRLS.

 

We are dedicated to helping you however we can.

We remain committed to supporting all team members and customers throughout this time and will adapt as the situation changes.

We will keep you posted with each new initiative.

 

Thank you to all our #REVIEWGIRLS for your ongoing support either in-store or online. 

Please look after yourself and your family during this time.

 

Take good care,

 

Karen Brewster, 

General Manager

 

FAQ's

How can I purchase Review?

You can still purchase Review from our Online store which is trading 24/7.

The delivery of your order may be slightly delayed through these uncertain times.

What is your shipping and returns policy?

We have halved the threshold for free standard shipping on all AUS online orders to over $75 to make shopping online even easier. We have also extended our online refund policy to 60 days* for change of mind returns to give you greater flexibility and peace of mind. 

Can I speak with someone from your customer service team?

We have extended the hours of our customer support team, who are willing and ready to chat via email, phone or live chat 8AM - 7PM AEDT, 5 days a week. The team have a wealth of knowledge, so we encourage you to get in touch to chat styling tips, make a purchase or simply to have someone to talk to. 

Are your free-standing boutiques, outlets and Myer concessions still open?

As a business we take the health and safety of our team, loyal customers and communities seriously. We have therefore made the decision to temporarily close all our free-standing retail stores, outlets and Myer concessions as of 6:00pm Friday the 27th of March 2020. 

Can I use a credit note online?

Yes you can! Please reach out to our customer service team who will be able to help you via email, phone or live chat 8AM - 7PM AEDT, 5 days a week.

Can I return a store purchase online?

You sure can! Please reach out to our customer service team who will be able to help you via email, phone or live chat from 8AM - 7PM AEDT, 5 days a week. 

Are you still offering Click & Collect?

Due to temporarily closer of our stores, we are unable to fulfil our Click & Collect orders. Once our stores re-open we will continue our Click & Collect service. 

How can I return my online purchase?

Online returns will follow our normal returns policy. A reminder returned items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. Unless faulty; Outlet Styles, lingerie, hosiery, jewellery, headwear, accessories, cosmetics, Frocktober keyrings and tote bags are non-returnable. For faulty goods, your rights under Australian Consumer Law apply.