Returns
See below for information on our return policy and delivery options
ONLINE CHANGE OF MIND RETURNS
We are happy to accept returns when you change your mind where the goods:
- Are in saleable condition;
- Have not been worn or used;
- Have the original tags still attached;
- Are received back within 30 days* of date of purchase; and
- Are accompanied by a copy of your invoice or proof of purchase.
*For a limited time only all orders placed within Victoria are eligable for an extended 60 day returns policy.
Unless faulty, Outlet sales, face masks, "take a further 40% off" sales, lingerie, hosiery, jewellery, headwear accessories, cosmetics, Frocktober keyrings and Tote bags are non-returnable.
If your order complies with all the above conditions we will then refund you the purchase price (excluding the freight fee). If the return does not comply we will return your item back to you or alternatively provide you with a Review voucher.
Customers are responsible for all return postage costs for change of mind returns.
This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund and our “Faulty” return information.
Please note NZ boutiques & Myer are unable to accept returns or exchanges for purchases made online. Click and collect orders must be returned to a standalone store or an outlet store only.
The processing of refunds will be delayed due to our current voluntary administration and related control and process changes
You may also visit your local Review Boutique to make the return. Please ensure you have proof of purchase. Find your local boutique here.
PURCHASED IN STORE
If you have purchased an item in-store and would like to make a return, you can visit your local Review Boutique to do so. Click here to view our Store Locator. You will require proof of purchase in order to make the return.
ONLINE EXCHANGES:We are not able to offer an exchange on returned items via our online store. Online orders cannot be exchanged through the online store if returned by post your order will be refunded.
Alternatively, you can return your purchase for a refund and place a new order online.
For any further queries please contact Review Customer Service: Monday-Friday 8:30am-5pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com
FAULTY GARMENTS/ITEMS
If you have received a faulty garment/item from an online order, please contact our Customer Service Department on 1800 095 551 or online@review-australia.com
Review will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
For any further queries please contact Review Customer Service: Monday-Friday 8.30am-5pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com
PURCHASED IN STORE
If you have purchased an item in-store and would like to make a return, you can visit your local Review Boutique to do so. Click here to view our Store Locator. You will require proof of purchase in order to make the return.
MONOGRAMMED ITEMS
During Stage 4 lock downs in Victoria, all monogramming services are suspended until further notice. As monogrammed items are bespoke please note we cannot accept exchanges or refunds. This does not affect your rights under the Australian Consumer Law regarding faulty items.
OUTLET SALES
All outlet sales are final. No exchanges, refunds or change of mind, unless faulty. All outlet sales are excluded from loyalty redemption. Outlet products are identifiable by a pink outlet badge.
THIRD PARTY MARKETPLACE RETURNS:
Please visit the marketplace you purchased from and make sure you follow the returns process listed on the marketplace.
VICTORIAN RETURNS:
Due to stage 4 restrictions across Victoria, Review Boutiques, Myer Concessions and Outlets are temporarily closed until further notice. Our online store remains open and continues to fulfill orders during this time, we are now offering 60 day returns for all Victorian customers during this time.