RETURNS
See below for information on our return policy and delivery options
ONLINE CHANGE OF MIND RETURNS
We are happy to accept returns when you change your mind where the goods:
- Are in saleable condition;
- Have not been worn or used;
- Have the original tags still attached;
- Are received back within 30 days of date of purchase; and
- Are accompanied by a copy of your invoice or proof of purchase.
Unless faulty, lingerie, hosiery, jewellery, headwear accessories, cosmetics, Frocktober keyrings and Tote bags are non-returnable.
If your order complies with all the above conditions we will then refund you the purchase price (excluding the freight fee). If the return does not comply we will return your item back to you or alternatively provide you with a Review voucher.
Customers are responsible for all return postage costs for change of mind returns.
This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund and our “Faulty” return information.
Please note NZ boutiques, Myer and David Jones Concessions are unable to accept returns or exchanges for purchases made online. Click and collect orders must be returned to a standalone store or an outlet store only.
ONLINE EXCHANGES:
We are not able to offer an exchange on returned items via our online store. If you would like to exchange your online purchase you can do this at a Review Boutique only, this excludes NZ boutiques, Myer and David Jones Concessions. Please make sure you have a copy of your receipt and take your purchase back to any Boutique store within 30 days of receiving your purchase.
To find your closest Boutique store, please click Locations and filter by store type: Boutique. Online orders cannot be exchanged through the online store if returned by post your order will be refunded.
For AFTERPAY orders, you are unable to exchange in store. You will be refunded and able to repurchase the item you are after.
These are Review online terms & conditions only and may be different from our in-store terms & conditions.
For any further queries please contact Review Customer Service: Monday-Friday 9am-5pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com
FAULTY GARMENTS/ITEMS
If you have received a faulty garment/item from an online order, please contact our Customer Service Department on 1800 095 551 or online@review-australia.com
Review will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
For any further queries please contact Review Customer Service: Monday-Friday 9am-5pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com
PURCHASED IN STORE
If you've purchased an item in-store and wanting to make a return please click here for more details.
MONOGRAMMED ITEMS
As monogrammed items are bespoke please note we cannot accept exchanges or refunds. This does not affect your rights under the Australian Consumer Law regarding faulty items.
THIRD PARTY MARKETPLACE RETURNS:
Please visit the marketplace you purchased from and make sure you follow the returns process listed on the marketplace.
SPRING CLEAN OUTLET SALE:
FINAL SALE. Unless faulty, no refund, exchange or store credit will be provided where you change your mind or make a wrong decision on final clearance items. Unless faulty, lingerie, hosiery, jewellery, headwear, accessories, cosmetics and Frocktober keyrings and Tote Bags are non-returnable. For Faulty goods, your rights under Australian Consumer Law apply.