RETURNS
See below for information on our return policy and delivery options
ONLINE CHANGE OF MIND RETURNS
We are happy to accept returns when you change your mind where the goods:
- Are in saleable condition;
- Have not been worn or used;
- Have the original tags still attached;
- Are received back within 60 days of date of purchase; and
- Are accompanied by a copy of your invoice or proof of purchase.
Unless faulty, lingerie, hosiery, jewellery, headwear accessories, cosmetics, Frocktober keyrings and Tote bags are non-returnable.
If your order complies with all the above conditions we will then refund you the purchase price (excluding the freight fee). If the return does not comply we will return your item back to you or alternatively provide you with a Review voucher.
Customers are responsible for all return postage costs for change of mind returns.
This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund and our “Faulty” return information.
Please note NZ boutiques & Myer are unable to accept returns or exchanges for purchases made online. Click and collect orders must be returned to a standalone store or an outlet store only.
ONLINE EXCHANGES:
We are not able to offer an exchange on returned items via our online store. Online orders cannot be exchanged through the online store if returned by post your order will be refunded.
Alternatively, you can return your purchase for a refund and place a new order online.
For any further queries please contact Review Customer Service: Monday-Friday 8am-7pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com
FAULTY GARMENTS/ITEMS
If you have received a faulty garment/item from an online order, please contact our Customer Service Department on 1800 095 551 or online@review-australia.com
Review will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
For any further queries please contact Review Customer Service: Monday-Friday 8am-7pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com
PURCHASED IN STORE
If you've purchased an item in-store and would like to make a return, please send your return to the below address along with your receipt and returns form and a refund will be processed.
Review Ecommerce Returns Department c/o Fastline
Window 3; 309 Fitzgerald Road,
Derrimut VIC 3026 Australia
For any further queries please contact Review Customer Service: Monday-Friday 8am-7pm:
Telephone: (03) 9902 5400 or via email: online@review-australia.com
If you are seeking an exchange, please return your order as per the above instructions for a refund and place a new order online.
MONOGRAMMED ITEMS
As monogrammed items are bespoke please note we cannot accept exchanges or refunds. This does not affect your rights under the Australian Consumer Law regarding faulty items.
THIRD PARTY MARKETPLACE RETURNS:
Please visit the marketplace you purchased from and make sure you follow the returns process listed on the marketplace.