Shipping and Delivery
Good things come to those who wait! Please note that due to a high volume of orders during our Spring Clean Outlet Sale there may be slight delays in your order being dispatched. *Please allow up to 5 business days to receive your shipping notification.
Within Australia, Review sends parcels via the Australia Post E-Parcel service so please allow 3-7 business days for delivery. Some orders may be fulfilled from multiple warehouses and will arrive in separate parcels.
A signature is required upon delivery so please select an address where someone is available during business hours to receive your purchase. If there is nobody home to sign for the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office.
*Review Online is not responsible for lost/stolen parcels and compensation will not be provided.This includes if the customer has incorrectly entered the address on their order.
**Please note the delivery time frames indicated below are estimates only, based on the stock being dispatched from our warehouse. If your order is coming from a store delivery times may vary, depending on both the store location and the intended destination.
For international orders, we send our parcels via Australia Post International Registered Post service. Please allow 5-10 business days for delivery. We charge a flat rate of $25.00 on all international orders, excluding New Zealand which is a flat rate of $9.95. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs, handling fees and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs upon arrival.
For express orders, we send our parcels via Australia Post Express Post service. Please allow 2-3 days to receive your order. All express orders placed before 10am Mon-Fri will be despatched on the same day. If an express order is placed after 10am AEST Mon-Fri it will be despatched on the following business day.
*Please note regional areas will take longer to receive their express order. This service is not recommended for remote locations.
**Please note some of our orders are fulfilled from multiple warehouses, in this instance express orders may be split into multiple parcels that will incur varying delivery times. Express shipping is not available during heavy sales periods.
*** We will endeavour to process your order as quick as possible. Please allow 7 working days for monogram orders to be dispatched. Monogrammed cardigans will be dispatched from a different location and arrive separately from regular items. Please refer to the below table for shipping timeframes.
|Australia Standard Shipping - Orders $150||3-7 business days||$9.95|
|Australia Standard Shipping - Orders $150||3-7 business days||Free|
|Australia Express Shipping - If ordered before 10am AEST Mon-Fri||2-3 business days||$14.95|
|New Zealand||5-10 business days||$9.95|
|International (outside Australia and New Zealand)||5-10 business days||$25.00|
|Click & Collect - collect from selected store||Within 48 hours||Free|
**** Delivery time frames are based on industry averages as provided by our carrier company Australia Post, please note that these are indicative only and subject to change. Review is not liable for any delays or missed deliveries advised by Australia Post.
Australian customers can now post your return back to us via Parcel Point. If you would like to do this please click here and follow the instructions on the Parcel Point site.